Terms and Conditions

1. Who you are contracting with

Maptake is operated by Nguyen Manh Cuong, a sole trader trading as Maptake (“we”, “us”). You can reach us at hello@maptake.com.

Our order process is conducted by our online reseller Armitage Labs OÜ (Creem), based in Estonia. Creem is the Merchant of Record for all our orders: it takes your payment, issues the invoice and handles sales tax and VAT. Your purchase is also subject to Creem’s buyer terms. We provide support for Maptake and decide refund requests under our Refund Policy; Creem issues approved refunds to your original payment method.

2. What the service is

Maptake is video editing software for making animated map videos. Its AI agent uses a built-in knowledge base and looks up geographic data to plan your video. It builds an editable timeline with places, camera moves, borders, routes, labels, and the images and audio you upload. You can change the result in the same editor and export it as an MP4 file in your browser.

The agent runs on large language models from third-party AI providers, which may change over time. Maptake is an independent product and is not affiliated with or endorsed by those providers. The providers we currently use are listed in the Privacy Policy.

The web application is available now. Mobile and desktop applications are planned and are not included as currently available features.

3. Access and accounts

• You can sign up for the free plan now; features may change as we improve the service.
• You sign in with your email address. Keep access to that inbox secure; you are responsible for activity on your account.
• Each plan includes a monthly allowance of AI credits. Credits measure model usage at US$0.005 of model cost per credit; a take can use multiple credits. Credits reset on the first day of each calendar month (UTC) and do not roll over. Editing by hand does not use credits. Current allowances are shown in the application and at maptake.com/pricing.

4. Plans and billing

• The plans, their prices and their limits are listed at maptake.com/pricing. The free plan costs nothing and needs no card.
• What you may do with exported videos depends on your plan: on Free, personal and non-commercial use only; on Pro, commercial use on your own channels and for your own business; on Studio, also videos you make for clients.
• The founding price: the first 100 subscribers to Pro can subscribe for US$20 per month, or US$200 per year. Regular Pro costs US$40 per month or US$360 per year; the founding monthly price is 50% off the regular monthly price. When all 100 seats are taken the offer closes for good. The price stays for as long as the subscription stays active. The plan includes the same monthly AI credits as the regular plan. If the subscription ends, the founding price ends with it.
• Subscriptions renew automatically at the end of each billing period (a month or a year) until you cancel. You can cancel at any time from Plans and usage in the editor, or from the customer portal linked in your Creem receipt; you keep access until the end of the period you paid for.
• Prices are in US dollars. Creem adds sales tax or VAT where it applies, and shows it before you pay.

5. Refunds

Your first payment for a plan can be refunded within 14 days, minus the proportional share for AI credits used. For renewals, request a refund within 14 days of the charge; no AI credits may have been used since that charge. The first-payment refund is available once per person. The calculation and details are in the Refund Policy.

6. Your content

• You keep the rights to what you upload (images, audio, text) and to the videos you make. You give us a licence to store and process that content only to run the service for you, including sending it to our AI model providers as described in the Privacy Policy.
• You must have the rights to anything you upload, including permission from people who can be recognised in your photos or recordings, and you are responsible for how you use the videos you export.
• Maps are built from OpenStreetMap, Natural Earth, Protomaps, Esri imagery and Terrain Tiles elevation data (Mapzen, USGS and others). Exported videos carry the credit line these sources require, and the export page gives the full credits to paste into your video description; do not remove them.

7. Acceptable use

Your use of Maptake is subject to our Acceptable Use Policy, which is part of these terms. In short, you agree not to use Maptake, including by asking the agent, to make, upload or share content that is sexually explicit, sexually suggestive or otherwise NSFW; that sexualises minors; that uses a real person’s face, voice or likeness without their consent, including deepfakes and face swaps; that deceives, harasses, threatens or promotes violence or hatred; or that is unlawful or infringes someone else’s rights.

You can report misuse to hello@maptake.com. We may remove content stored in Maptake, limit use of the agent, or suspend or close an account that breaks the policy, as described in it.

8. Accuracy of AI output

The agent can make mistakes: a place in the wrong spot, a route that is not exact, a fact in a label that is wrong. Check your video before you publish it. The service is provided “as is”, and we do not warrant that any map, place, route or text it produces is accurate or complete.

9. Availability and changes

We aim to keep Maptake running but do not guarantee uninterrupted availability. We may add, change or remove features. If we discontinue a plan you have paid for, we refund the unused part of your current period.

10. Termination

You can stop using Maptake and cancel at any time. We may close an account for a material breach of these terms; if we close it without cause, we refund the unused part of your current period.

11. Liability

To the extent the law allows, our total liability arising from the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, such as lost profit. Nothing in these terms limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. The current version is always on this page with its date. If a change materially affects paying customers, we email them before it takes effect.

13. Governing law

These terms are governed by the laws of the Socialist Republic of Vietnam, where the seller is resident. This does not remove consumer rights you have under the law of your own country.

14. Contact

Nguyen Manh Cuong, trading as Maptake: hello@maptake.com. See also the Contact page.