Privacy Policy

Who is responsible

Maptake is operated by Nguyen Manh Cuong, a sole trader. For any privacy question or request, email hello@maptake.com.

What we collect

• Your email address, when you join the early access list or sign in to the application. With it we store the page you signed up on, the link that brought you there, your browser’s user agent and the country your request came from.
• Purchase details. Armitage Labs OÜ (Creem) collects your payment details, billing country and any tax identifiers at checkout. We never see or store your card number. From Creem we receive your email address, country, what you bought and when.
• Your projects. In the application: the text you type to the agent, the projects it builds, and the images and audio you upload. We look at a project’s content only to help you when you ask, to fix a problem with the service, or to investigate a report that it breaks our Terms.
• Service logs: requests, errors and agent usage counts, kept to run the service, enforce plan limits and fix bugs.
• Product events: when you see an upgrade prompt, open the plans page or start checkout, and the link or campaign that brought you when you signed up. Kept on our own servers with your account; no cookies, no third parties.

Your account can include a display name and profile picture. If you sign in with Google, we receive your email address and available profile details from Google. Payment details requested at checkout are handled by our merchant of record. maptake.com counts visits with Google Analytics, as described under Cookies below.

Why we use it

If you are in the EU, EEA, UK or Switzerland, the GDPR asks us to name the legal basis for each use:

• To provide the service you asked for (performance of a contract): your account and sign-in, your projects, the agent’s work on your requests, exports, plan limits, billing and support.
• Our legitimate interests: keeping the service secure and running, preventing abuse and fraud (including refund abuse), finding and fixing problems with service logs and AI run logs, and counting visits to maptake.com without cookies. You can object to these at any time by emailing us.
• Your consent: Google Analytics cookies in the EU, EEA, UK and Switzerland, the early access list and newsletter emails, and open and click tracking where you opted in. You can withdraw consent at any time with “Cookie settings” or the unsubscribe link.
• Legal obligation: keeping purchase records for accounting and tax law.

Who your data goes to

• Armitage Labs OÜ (Creem), our merchant of record, based in Estonia, processes payments and keeps the purchase records as a controller in its own right, under its privacy policy.
• AI model providers run the model behind the agent; currently Alibaba Cloud Model Studio. When you ask the agent for a video, your instructions, the project content and preview frames of the video are sent to it to produce the result. It is not used to build a profile of you.
• OVH runs the application and its database on servers in Germany: your projects, agent conversations, plan and usage.
• Cloudflare runs sign-in (your email address, and the sign-in codes it emails for us), stores your uploads and exported videos, and keeps encrypted backups of the database. It also runs our newsletter service, stores subscriber details, and sends the confirmation and welcome emails. All traffic to maptake.com and the application passes through its network.
• Amazon Web Services hosts this website, and its email service (Amazon SES, in Germany) delivers our newsletters and reports back bounces and spam complaints.
• Google (Google Analytics) counts visits to maptake.com for us: the pages you view, the link that brought you, your device, browser and approximate location (Google derives it from your IP address and does not store the address), which buttons you click and whether you joined the early access list. We keep this for 14 months and do not use it for advertising.
• Esri serves the satellite imagery, and AWS Open Data serves terrain heights. Your browser fetches these directly, so those servers see your IP address.
• Geoapify works out routes along roads and trails. Our server sends it only the route points, not who you are.

We do not sell your data, share it with advertisers, or use it to target ads.

Where your data is processed

We run Maptake from Vietnam, and we access your data there only to run and support the service. The application and its database are on servers in Germany, and Creem is based in Estonia. Some of the providers above process data outside the EU, EEA and UK: Cloudflare and Google run worldwide networks and are based in the United States, Esri and AWS Open Data serve map data from the United States, Alibaba Cloud Model Studio runs the agent’s model in Singapore, and Amazon Web Services hosts this website in Singapore.

When personal data from the EU, EEA, UK or Switzerland goes to a country without an adequacy decision, we rely on the safeguards in our providers’ data processing terms: the European Commission’s Standard Contractual Clauses (with the UK addendum where it applies) or, for US providers certified under it, the EU–US Data Privacy Framework. Email hello@maptake.com for details of the safeguard that applies to a provider.

Newsletter emails

When you join the list, we store your subscription status and email preferences. Where email tracking is enabled, we record opens and link clicks to understand which updates are useful. For subscribers in the EU, EEA, UK or Switzerland, this tracking is optional and requires opting in on the form. Every newsletter includes an unsubscribe link.

Cookies and local storage

maptake.com stores your light or dark theme and your cookie choice in your browser. It also uses Google Analytics cookies (_ga and _ga_…, kept up to two years) to tell one visit from the next.

If you are in the EU, EEA, UK or Switzerland, these cookies are set only after you press Allow. Until then, and if you decline, Google Analytics receives visits without a cookie or any identifier. Elsewhere they are on by default. You can change your choice at any time with “Cookie settings” at the bottom of every page.

The application uses a sign-in cookie and local storage for your settings. There are no advertising or cross-site tracking cookies.

How long we keep it

• Early access list: until you ask us to remove your address, or until we stop running the list.
• Your account and projects: while your account is open. When you delete a project or close your account, we delete it within 30 days.
• AI run logs: so we can find and fix problems, we keep a log of each AI run (your instructions, the agent’s steps, tool results and replies) for 30 days, then only a summary without your content (timings, token counts, errors) for 180 days. They are deleted with your project or account.
• Purchase records: as long as accounting and tax law requires, usually seven years. Creem keeps its own records under its policy.
• Service logs: up to 90 days.

Your rights

You can ask us to show you what we hold about you, correct it, export it, delete it, or stop using it. Email hello@maptake.com and we answer within 30 days. These rights apply under the GDPR and UK GDPR if you are in the EU or UK, and under Vietnam’s personal data protection law. You can also complain to your local data protection authority.

Children

Maptake is not directed at children under 16, and we do not knowingly collect their data.

Changes

If this policy changes, the new version appears on this page with a new date. Material changes that affect paying customers are announced by email.

Contact

Nguyen Manh Cuong, trading as Maptake: hello@maptake.com