Refund Policy
Try Maptake on the free plan first. If a paid plan still isn't right for you, you can get your money back.
Last updated 11 November 2026
14-day money-back on your first payment. No reason needed.
Email us within 14 days of your first payment for a plan. If you haven't used any of its AI credits, we refund it in full. If you have, we refund it minus the credits you used.
Why used credits are taken off
The agent uses paid AI models. Credits measure that usage, and a take can use multiple credits. We calculate refunds using the unused share of the credits included in your payment, as explained below. Editing by hand never uses credits.
How the amount is worked out
We refund the share of the payment that matches the credits you didn't use, counting the credits that payment includes: one month of credits for a monthly payment, twelve months for a yearly one. On Pro monthly ($40 for 1,000 credits), if you used 400 credits, the unused share is 600 credits: $40 × 600 ÷ 1,000 = $24. This is a proportion of the subscription payment, not a deduction at the model-cost rate of US$0.005 per credit. Tax is refunded in the same proportion.
Renewals
Renewals are not refunded, because each renewal pays for a new period of credits. If you forgot to cancel and haven't used any AI credits since the renewal, email us within 14 days of that charge and we refund it in full. You can cancel at any time from the customer portal linked in your receipt; you keep the plan until the end of the period you paid for.
Yearly plans
The 14 days apply to a yearly payment too. After that, cancelling stops the next renewal and you keep the plan until the end of the year you paid for; we don't refund the rest of the year. If we discontinue your plan or close your account without cause, we refund the unused part, as the Terms say.
Once per customer
The money-back on a first payment is once per person. If you subscribe again after a refund, the new payment is treated like a renewal. We don't refund where there are signs of refund abuse, such as buying and refunding again under other accounts.
How to ask for a refund
Email hello@maptake.com from the address you used at checkout. To look up a charge, sign in at Creem’s order page with the email you paid with. Armitage Labs OÜ (Creem), our merchant of record, returns the money to your original payment method. It usually arrives within 5–10 business days, depending on your bank. A refunded plan ends when the refund is issued.
Charged twice, or by mistake
Tell us and we fix it. Duplicate or accidental charges are refunded in full, whenever they happened.
Your legal rights
If you live in the EU, the EEA, the UK or Switzerland, this policy doesn't take away any right the law gives you as a consumer.
Questions
Ask before you buy if anything is unclear: hello@maptake.com. See also the Terms.